Why don’t personalisation fields display when sending a preview message?

We have now released personalisation testing in email composition. This FAQ no longer applies to email messages.

Personalisation, embedded images, tracking links and reads won't display when you're sending a preview message.

Preview mails can be sent to any email address during the composition phase, but because the mail is not being sent to a contact on a list, there's no way to track reads and links, or pull through personalisation. To test personalisation, track reads and links you need to send the message to an actual list.

We suggest creating a test list for this type of testing.

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