What happens to active contacts when I add nodes to a published workflow?
The action will only be performed on contacts already in a workflow if the node is added below where the contact is.
What happens to contacts when they unsubscribe from a workflow?
If a contact unsubscribes from a workflow, they only get unsubscribed from the message type that they unsubscribed with.
What happens if a contact bounces during a workflow?
The contact will stay on the node where they were when they bounced, be it on email or SMS. Read more about bounces here.
What happens if a contact’s status is set to off while going through a workflow?
If a contact is set to ‘off’, all messages to them will be paused across the platform. If they’re in a workflow, they’ll stop on the node they were on and won’t move any further through the workflow.
What happens if contacts re-subscribe after unsubscribing from a workflow?
They will start receiving the messages again from where they are in the workflow. Depending on the time that has passed since they unsubscribed, this may not be the same node that they were on when they unsubscribed.
How do I remove a contact from a workflow?
Un-enrolment triggers can remove contacts from a workflow based on criteria that you set. Click here to learn how to add an unenrolment trigger to the workflow.
What happens if I delete a contact that’s in a workflow?
If you delete a contact, they get removed from your list and any workflows they were on.
Does the workflow delay count from the previous action or from the start?
Each delay node counts from the last action.
What happens if your contacts are on a message node and you pause the workflow and add a delay, and then publish the workflow?
When you re-launch the workflow, it will pull the contacts into the delay node, and start counting as the contacts are pulled onto the node.
What happens if I have contacts sitting on a delay in a workflow and I change the delay?
The system will recalculate the remaining period for each contact. So if you change a two-day delay to three days when your contacts are on day one, they will have two days left on the delay.