How do I search for a specific contact?
To search for a specific contact, hover over the Database Management icon (person with a cog) in the platform navigation and click Manage Contacts.
Import Contacts via SFTP
You can use this request to import contacts via an FTP client.
How do I update my contacts with new data?
Contacts can be updated individually, as long as you know the email address or mobile number.
API Custom Fields
The API is a Web Service through which clients can access and manipulate their accounts. Custom fields and multi-value custom fields can now be incorporated into the API for all contact requests.
How do I update my list with new data?
To update an existing list with additional fields (such as first name), you need to update the database and import the CSV file with the data.
Create Customer
You can use this request to create a new customer.
How do I view all the contacts in my list?
You can view contacts across all lists, create and edit contacts and view contact reports. You can also browse for individual contacts by email address or mobile number.
Get the Specified Customer
You can retrieve the properties of a customer with this request. Use the customer’s ID to specify which customer’s details you need to retrieve.
If an email address is incorrect, does it get deleted from the list?
Incorrectly formatted email addresses are automatically excluded from imports. If an email address is imported, but is incorrect or doesn’t exist, the system will soon detect this by tracking the bounce information and updating the contact to ‘Bounced’ status.
Update the Specified Customer
You can use this request to update a specific customer’s properties. Use the customer’s ID to specify which customer to update, and submit the properties to update in a table.