It is possible to delete bounced contacts, but we don’t recommend it. Why? Because if you delete bounced contacts, you risk accidentally re-importing them as subscribers at a later stage and sending emails to previously confirmed undeliverable addresses.

To search for a specific contact, hover over the Database Management icon (person with a cog) in the platform navigation and click Manage Contacts.

Contacts can be updated individually, as long as you know the email address or mobile number.

To update an existing list with additional fields (such as first name), you need to update the database and import the CSV file with the data.

You can view contacts across all lists, create and edit contacts and view contact reports. You can also browse for individual contacts by email address or mobile number.

Incorrectly formatted email addresses are automatically excluded from imports. If an email address is imported, but is incorrect or doesn’t exist, the system will soon detect this by tracking the bounce information and updating the contact to ‘Bounced’ status.

When contacts are imported to a list, they’re registered in the system as active (‘On’). When messages are sent to the list, the system automatically updates the state of each contact to determine whether the contact should remain active or be updated to inactive (‘Off’).

The system identifies the common formats 0 or +27 (country code) as the acceptable format for importing mobile numbers.

Personalisation, embedded images, tracking links, and reads won’t display when you’re sending a preview message as the message is not linked to a specific contact record.

This article will guide you through the process of creating an RSVP form, and sending it to your existing contacts.