During email composition, you can upload a ZIP file containing all your email elements. For it to work seamlessly, the ZIP folder has to have a specific format. Chat to your designer or agency and ask them to make sure it contains the following elements:
- An HTML file: You should be able to view this file in your browser (Firefox, Chrome, Internet Explorer, Safari etc.) and all the images should display. If the images don’t display in the browser, it means your images aren’t referenced correctly in the HTML source code.
- An image folder: All your images need to be saved in a folder and your HTML should reference images to the folder name. If you’re referencing the folder, make sure the folder is in the ZIP file.
If your images are on a website, the full URL should be used in the HTML as the image path and reference.